Talk to one of our advisers

01502 533000

Beccles

01502 718700

Gorleston

01493 652204

Great Yarmouth

01493 849200

Halesworth

01986 872513

Lowestoft

01502 533000

Norwich

01603 510904

Choosing a Solicitor - one chance to get it right

shaking hands

For many people, facing the prospect of criminal investigation or proceedings is a daunting prospect, one that can often inflict a heavy toll not just on themselves, but also on their loved ones. It is therefore essential that proper professional support mechanisms are in place at an early stage.

The Golden Rule

It is never too early to involve a solicitor. It is surprising just how many people put this off to a late stage in an investigation; some people are afraid of the cost (yet ironically legal advice is free at the police station), some think it might be seen as an admission of guilt (it isn't), and the greater group may simply be hoping it will all go away (sometimes it does, but often it does not).

The ‘Right’ Solicitor

It is a trite observation to state that you must choose the 'right' solicitor. However, if your case depends on legal aid funding, a wrong choice may not be easily remedied as courts will need good justification to transfer legal aid to another firm. If you are unhappy with your solicitor then the sooner this is resolved, the better.

But, how do you find the 'right' solicitor?

It is perhaps a strange thing to say, but you need to view this professional relationship as you would any other. Essentially, hand on heart, does the relationship feel right for you?

Some of the things that will help you decide are:

  1. Is your initial enquiry dealt with promptly? If not, then this is perhaps a sign of things to come, nobody wants a solicitor who is too busy or too lazy. You should expect any initial enquiry to be dealt with within one working day at most. Moving forward you should be able to contact your solicitor easily, with clear expectations as to response times.
  2. Do you get the sense that the solicitor appreciates that you have not only a legal problem but a personal one? Empathy and understanding are critical skills and essential to excellent communication.
  3. Is there an action plan? By that, we mean, at the end of each meeting do you know what is happening next - the overall direction of your case? Sometimes there are periods of long inactivity which can cause concern to clients if they are not expecting this. A good solicitor will outline the legal process and ensure you are kept fully informed at all stages.
  4. Does your solicitor command your confidence? Do you go away from meetings reassured and comfortable, do you actually understand what has been said to you? If not, then this is a source of great concern.
  5. Are your concerns met, or brushed aside? This is your case; you are not a mere observer, and you deserve to have any anxieties resolved.

If things go wrong

In the first instance, you should raise your concerns as soon as they arise, as this ensures the best chance of resolving them. Often concerns arise due to misunderstandings that can be quickly and easily remedied. If concerns remain then consult the firm's complaints procedure and escalate the matter to more senior staff.

The point of no return

If you cannot resolve matters to your satisfaction or believe that the relationship is beyond repair, then it is essential to contact a new firm without delay.

How can we assist?

We do not encourage potential clients to seek a transfer of representation lightly, only where the client's needs are not being properly addressed do we believe that a transfer should be sought. But, you do get only one chance to get it right.

Norton Peskett cares passionately about the service we give to every client, so if the time has come to switch solicitors, get in touch, and we can advise further.

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  • Get Direction
    Address:
    148 London Road North
    Lowestoft
    Suffolk
    NR32 1HF
    United Kingdom

    Tel: 01502 533000
    Fax: 01502 533001
    DX: 41200 LOWESTOFT
    Email: enquire.lowestoft@nortonpeskett.co.uk
    Hours: Mon - Fri 09:00 - 17:00, Sat 09:00 - 12:30
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    Address:
    18 Church Plain
    Great Yarmouth
    NR30 1NF

    Tel: 01493 849200
    Fax: 01493 849201
    DX: 745240 GREAT YARMOUTH 5
    Email: enquire.yarmouth@nortonpeskett.co.uk
    Hours: Mon - Fri 09:00 - 17:00
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    Address:
    Exchange Square
    Beccles
    Suffolk
    NR34 9HP

    Tel: 01502 718700
    Fax: 01502 718709
    DX: 51450 BECCLES
    Email: enquire.beccles@nortonpeskett.co.uk
    Hours: Mon - Fri 0900 - 13:00, 14:00 - 17:00
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    Address:
    Old Bank House
    66a Bells Road
    Gorleston
    Norfolk
    NR31 6AF

    Tel: 01493 652204
    Fax: 01493 653462
    DX: 41050 GORLESTON
    Email: enquire.gorleston@nortonpeskett.co.uk
    Hours: Mon - Fri, 09:00 - 17:00
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    Address:
    52 Thoroughfare
    Halesworth
    Suffolk
    IP19 8AR

    Tel: 01986 872513
    Fax: 01986 875484
    DX: 51202 HALESWORTH
    Email: enquire.halesworth@nortonpeskett.co.uk
    Hours: Mon - Fri 09:00 - 13:00, 14:00 - 17:00
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    Address:
    23 Cathedral Street
    Norwich
    Norfolk
    NR1 1LU

    Tel: 01603 510904
    DX: 5202 NORWICH
    Email: enquire.norwich@nortonpeskett.co.uk
    Hours: Mon - Fri 09:00 - 12:30, 13:30 - 17:00
Norton Peskett Solicitors