Norton Peskett Complaints Procedure
We aim to offer all of our clients an efficient and effective service. You are welcome to send us compliments, complaints or suggestions but if you are unhappy with any aspect of our service you should feel free to raise the matter promptly with the Fee Earner with conduct of your case. We would much prefer that any misunderstandings are dealt with at an early stage than to have a client who is any way dissatisfied.
However should there be any matter which we cannot resolve, you may write to the firm’s designated complaints handler, Mr J R Gibbons at the following address:-
Mr J R Gibbons
18 Church Plain
Mr Gibbons will deal with your complaint within eight weeks, although this may be sooner if this is a relatively simple matter. You have 12 months to complain to us from the time that you realise that there is a problem. If you are not satisfied with the way that your complaint has been dealt with you are at liberty to contact the Legal Ombudsman at the following address:-
PO Box 6806
If for any reason we are unable to resolve the problem between us, then we are regulated by the Solicitors Regulations Authority (The Cube, 199 Wharfside Street, Birmingham, B1 1RN), who deal with professional conduct complaints, and complaints and redress mechanisms are provided through the Legal Ombudsman, who can be contacted at PO Box 6806, Wolverhampton, WV1 9WJ, telephone 0300 555 0333 (+44 121 245 3050 if calling from abroad), minicom text phone user 18002 0300 555 0333, by email at firstname.lastname@example.org, or at www.legalombudsman.org.uk.
The Legal Ombudsman expects complaints to be made to them within one year of the date of the act or omission about which you are concerned or within one year of you realising there was a concern. You must also refer your concerns to the Legal Ombudsman within six months of our final response to you.